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CIGARS
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| I ordered the Cigar Obsession sampler and it shipped quickly, arriving in two days and in great shape. I was surprised to see a very nice Smokeinn cigar cutter as a gift. The best part was a hand written letter from an employee thanking me for the order. You don't see that personal attention anymore. I will definitely be doing business with Smokeinn in the future. Todd Chaddick 08-25-2013 |
| My order was shipped quickly with a humidity pack, a cap, and a note of thanks from somebody at the store. Nice customer service touches, and very appreciated- I will definitely remember that next time I need to buy cigars online. Troy Taormina 08-23-2013 |
| I recently ordered the Cigar Obsession premium sampler. They arrived in excellent shape with humidipacks. Also to my surprise there was a free Smoke Inn hat included!! Thanks again guys! Lonnie Rogers 08-22-2013 |
| recently ordered a CO premium sampler pack. When I received my order the cigars looked fabulous. But to my sulfide there was a Smoke Inn hat in the box!! WoW!! Thanks so much for the generous gift!! I will be sure to send all my BOTL's your way!! Thanks again!! Lonnie 08-21-2013 |
| Last week, I paid for my order using PayPal and did not notice that the order would be shipped to my Florida residence (my main residence is in New York where I wanted the order delivered). Fortunately, I reviewed the order confirmation in my email account shortly after I placed the order and noticed the problem. I immediately called Smoke Inn and talked to the friendliest customer service person ever. He contacted the Post Office and was able to have the Post Office change the 'ship to' address. There is customer service and there is customer service, but that was REAL CUSTOMER SERVICE.
Thanks again for fixing my oversight. Greg Gregory Presley 08-20-2013 |
| I ordered the Hidden Treasure sampler and got an email 30 minutes later that it was already shipped! Within no time I had the smokes in my hand along with a nice free hat and personalized note from the manager. This was my first time ordering cigars online and I wasn't expecting this level of individual service. All I can say is WOW, I'll be back! Rob 08-17-2013 |
| I like to trade with my local B&M (they're great guys and they appreciate the business) but let's face facts, not many B&M's can carry the selection that you guys carry. So, when I saw some La Palina Goldie's on you're site, I jumped at the chance to order a box along with a 5'er of Espinosa's. I've purchased from other online stores before so I wasn't expecting the exemplary service and personal attention I received from Smoke Inn. From order to delivery was just under 3 days...amazing! You'll be hearing from me again and again! Mark Edge 08-09-2013 |
| Dear SmokeInn guys, I just received my 5 pack of Queseda Octoberfest cigars. They arrived quickly, and in good shape with a bovida pack. Not only were you the only company that still had the October- fest cigars but your commitment to customer service is appaudable. You will be getting more orders from me soon. Thanks again Patrick 08-08-2013 |
| I just received the Cigar Obsession Premium Sampler. The sticks were in great shape and showed up right on schedule, and I got a free Smoke Inn hat to boot! The most impressive part, though, was the hand written note from the manager thanking me for my order. You guys say that customer service is your #1 priority, and it shows! I will not hesitate to use you guys again in the future, and would definitely recommend you. Josh 08-07-2013 |
| I have bought from Smoke Inn only twice SO FAR. I cant think of any reason to even consider anywhere else. I bought from my local B&M but was tired of the high prices. Then I started buying from various online sites. Some better than others, but NONE like Smoke Inn !! Honestly, I had my case of Rocky Patels at my door step 4 days after ordering. Perfectly packaged, fresh, and a free unexpected hat to boot !! The personally hand written thank you note was over and beyond my expectations.
Thank you Smoke Inn for such GREAT personal, professional customer service. Vince Vince Zagari 08-06-2013 |
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