CART (0)
CIGARS
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| My first purchase from Smoke Inn arrived sooner than expected with a free baseball cap and a hand written note thanking me for my patronage. The cigars were shipped in a resealable bag with a Humidipak! What a great way to do business - there is hope for the human race! Thanks for making my day. Todd P 02-15-2013 |
| Just want to give a shout out to one of the best retailers out there, they always ship fast, include humidification where needed, and very friendly so long as you're not a "dummy dialer" and they have their own radio station!!! C'mon, why wouldn't you shop at Smoke Inn??
I personally want to thank Abe and the gang for their hard work and dedication to the cigar industry, they usually always have the newest HTF items at reasonable prices + they will add in a HAND WRITTEN note thanking me for my purchase......top quality customer service, ,y only complaint is there is not a Smoke Inn here in Indiana. Great job guys! Thank you Mickey Mickey Tompkins 02-15-2013 |
| Hey guys, I just wanted to say that I shop at your stores in Delray, West Palm and Pompano because I know that you guys have the best selection and prices not to mention the humidors are well maintained. I ordered my first box online and was thrilled not only to receive cigars in perfect condition, but a hand written thank you letter. I feel a personal connection with smoke inn and I look forward to ordering my next box from you guys in the future. Thanks Nick 02-11-2013 |
| Ordered some cigars and a travel box from you guy and got it in the mail yesterday. Just wanna thank you for wrapping the cigars in their own bags with a boveda 2 way humidors in each of them. Ordered from other places and they didn't do that. Love your cigar bags nice and colorful haha your travel box is awesome as well nice and strong good seal to it. Thanks for the hat as well Definitely have my Business in the future for all my cigar Purchases thur the Internet! If I'm ever in Florida ill make sure to stop by one of the stores as well! Thanks again! Manny Lopez 02-11-2013 |
| I plan on dealing with Smoke Inn on a regular basis, placed the order Saturday night before a big Super Bowl weekend and I was doubting the fact that my order would be processed. By Monday morning I had an email that they were being shipped out, Wednesday evening I came home tonight to find a box from USPS with my 25 count box of Four Kicks with a Smoke Inn fitted "Kiss My Ash" hat along with a handwritten letter from Miguel about my purchase and their customer service. That's amazing, I've been accustomed to real mediocrity of some of the online cigar sites customer service. They will definitely be getting more business. In addition I'm about to place an order for some Herrera Esteli, hopefully a box but I will settle for a 5 pack if they get some more.
I'm so impressed with these "Cuban-esque" balanced beauties like Headly Grange, Riqueza, Four Kicks, and I can't wait to see what Willy and Drew Estate are churning out in small batch perfection. Salute, Anthony Rasicci Anthony Rasicci 02-10-2013 |
| My first order from Smoke Inn certainly won't be my last. I have ordered cigars from other online retailers and never been treated as well as I was by Smoke Inn.
A hand written note that accompanied my order spoke volumes about the kind of service I can expect on my next orders. Smoke Inn just became my first stop for cigars! Jerry 02-07-2013 |
| Let me preface this testimonial by saying I am fundamentally opposed to the online ordering model for the cigar industry. That being said, sometimes it is necessary in order to get the specific cigars I want. I've now ordered twice from Smoke Inn, and I have been pleasantly surprised both times with the personal handwritten notes. What an excellent way to bridge the gap between an online store and a real connection between human beings. Well done, Smoke Inn. Reece 02-05-2013 |
| Hello, I just received the CigarObsession premium sampler I ordered 2 days ago. I have to say your customer service is impeccable. I was so surprised to see 1) It arrive in that short of time. 2) You threw in a Smoke Inn Hat. 3) the way it was package was first class as far as I'm concerned. You should be very proud of the way you run your business. I'm sure to refer my friends to your site. And I will definitely be giving you a ton of business in the future. It's awesome to see how much you take your customers in to consideration. Thank You very much. Bryan Glynn chose the right store to do his samplers with. Oh, and to get a hand written letter from Eugene was an awesome touch. Sincerely, Kevin Walsh Kevin Walsh 02-02-2013 |
| Here's the bottom line: Smoke Inn cares A LOT about our experience. Cigars, like wine or art should not be purchased carelessly. I basically smoke Illusione, Viaje and any of the Pete Johnson/Garcia Family cigars. I'm branching out with guidance from a somewhat local small shop owner and reviews from yrusted reviewers like Seth Geise. Smoke Inn either has most of what i'm looking for or i can get an email when the product arrives. I've never had a bad experience with Smoke Inn. I'm making another order now. (James) Macon Patton 02-02-2013 |
| I had requested a specific cigar from the mgr at the Delray store and the cigars were there in a week from the other location in W Palm. I love not only the selection but also the atmosphere and service. Great job! Brian Walker 01-31-2013 |
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