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CIGARS
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| I have been shopping and buying online for a few years and I got my first order today. I will buy my sticks here from now on. The difference is obvious and it feels good to know that there are companies like this that still exist. Thank you Smoke inn. And I know every one said the same thing below but the hand written letter is awesome. JD 11-20-2012 |
| So I'm a new customer to Smokeinn.com although I've enjoyed cigars and pipes for almost 30 years now, and I must say I'm very pleased by the attentiveness, professionalism and just flat out great customer service I've received so far. Really reasonable prices, great product line, fast shipping and the hand written notes on my invoices says a lot. Thank you and I look forward to more business with you. Long ashes (____G_________]]]]]]~~~~ Gregory Ceaser 11-06-2012 |
| Now this is customer service on steroids! I've talked to Israel on multiple occasions via email and the phone. He was very informative, answered my questions and was very patient. The orders come fast and as advertised. He's made suggestions and is spot on with his recommendations. It's at the top of the list for customer service in any retail enviornment I've encountered. They have a customer for life! Thank you very much! Jim Scott 11-03-2012 |
| Best service in the business!!!!! My order was received in one day! With a hand written letter from the store manager thanking me for the order!!
I will be ordering all my cigars from Smoke Inn from now on! Richie 10-27-2012 |
| I've never had such good Customer Service! I ordered both the Cigar Obsession Sampler Packs (Hidden Treasures and the Premium Sampler), and they both arrived very quickly and packaged excellently. When I ordered, I immediately got a phone call saying that the "San Cristobal Seleccion Del Sol" was out of stock in Robusto so they replaced it with a Toro (a larger cigar) with no extra cost. Also, included in the packaging was a hand written thank you addressed directly to me, AND I was pleasantly surprised to find a Smoke Inn Baseball cap. Excellent Service, Excellent customer care. 10/10 Will order from them again. Simon smith 10-16-2012 |
| Received my cigars today. Thanks for the personal note. Definitely a nice touch. Cigars look great and thanks for the Liga Privada matches!
Aloha from Honoululu, Hawaii Randal Kong 10-13-2012 |
| Fantastic customer service, fantastic packaging, speedy delivery, and the personal touches are really appreciated. SI is part of a very small group of retailers who truly deserve to be called "BOTL's". Matthew 10-05-2012 |
| Best customer service EVER! Talked to them on the phone and they were informative and NEVER tried to oversell me. Recieved my order, and with it was a HAND written note saying thank you for your order and a quote of the day. I'll order from Smoke Inn any day of the week. David Lemon 10-05-2012 |
| Got my order in quickly, all smokes packed with humi pak's, a nice hat (for free!) and a hand written thank you note. Top notch stuff, Smoke Inn! I will most certainly be back, sooner than later. Edward 09-29-2012 |
| Received the Cigar Obsession Sampler today...thanks so much for the fast shipping, and also for tossing in a beautiful hat! Wow! Will definitely be ordering from you guys again! Sincerely, Kevin Kevin 09-20-2012 |
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