CART (0)
CIGARS
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| I just wanted to thank you guys for going above and beyond in terms of customer service on my latest order. Receiving a phone call to clarify the order, both to make sure I got what I wanted and that I was not unpleasantly surprised when the bill arrived, was very much appreciated. Not that this is unusual in any way - I've received excellent customer service every time I've ordered from Smoke Inn - but I wanted to let you know that I appreciate it very much. That's why you will continue to get my business! Thanks, Doug Doug McGuire 06-06-2012 |
| Have been smoking what I thought was a quality cigar for almost two years but have been frustrated lately by the inconsistency of construction. Was keeping a stick on my side table to unplug the duds. Nothing worse than sitting down to enjoy my evening cigar and have to suck on it like, well, you know.
Went to the Pompano store and Steve turned me onto the 601 Oscuro Trabuco. Tried one yesterday. WOW! Perfect taste, perfect draw. Went back today to buy a box. Nothing beats the one-on-one personal knowledge of someone like Steve. You've got a customer for life. Ken Mitchell 06-06-2012 |
| I have ordered cigars form many online cigar shops but I have never seen such great quality service and selection than Smoke Inn with super fast shipper and great customer service. Thank you Israel for the great customer service you will be hearing form me soon. Jack R 06-06-2012 |
| I would like to thank you guys at Smoke Inn for having fantastic customer service. When I received my Solaris package and found a hand written letter enclosed I was shocked. I just wanted to let you know that I really appreciated that little extra "thanks for your purchase". The gratitude you guys expressed with my purchase will keep me coming back to you guys for my cigar purchases and pointing my fellow brothers of the leaf in your direction as well. Thanks again, you guys are the best! Alex Anderi 06-05-2012 |
| Thank you to abe for an excellent job in assisting me and takimg the time to help. Truly a man that stands behind his words and his company. You have made me a fan i cant say enough about the way you took care of the situation.Thank you again nick d 06-02-2012 |
| This is the least I can do for such excellent customer service. The wrong order was shipped my way, they immediately contacted me by email and let me know what happened and that my actual order would be following right behind the first...oh and keep the cigars we sent you. Now I wasn't expecting much given they said to keep it, well I got far more than I bargained for, a whole lot more. And was still given a complimentary item along with a personalized note on the matter with my original shipment. I can not say I have experienced even anything remotely close with the customer service given by other online cigar retailers. Thank You Smoke Inn. The sticks are the same everywhere but you guys set yourself apart. Garron Frye 05-30-2012 |
| Lovin' the diversity and great selection! The Smoke Inn has just found some new fans here in the Big Apple!! Knowledgeable and friendly staff. Much appreciated service and quick shipping! These guys are going to be hard to beat! Henry America 05-17-2012 |
| These guys are fantastic!!!! Great deals, inventory always in stock, amazingly quick delivery, and free swag at times with the orders. A+++++ to the boys getting it done down in FLA
Steven 05-16-2012 |
| I signed up to get notified when LP Pigs were back in stock. I've been trying to get my hands on some for like a year!!. I actually received a notice and had time to order them. They came in today with a hand written note from Brandon, the store manager with an extra goody too! I NEVER ever ever fill out testimonials but I had to share the experience because it was so positive. Thank you so much!
Order without fear! These guys will treat you right! Andrew 05-16-2012 |
| What great customer service. I ordered a box of cigars online and received them very quickly. I was also surprised to find a hand written "thank you" letter with my order. I have been purchasing cigars online for many years (Due to my lack of time) and never received a thank you letter. You clearly deserve all my business and you will be getting it. I plan on stopping in to have a smoke as soon as I get some free time.
Thanks again, Jeremy Jeremy 05-14-2012 |
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