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| I normally don't write to a company unless they've pissed me off somehow. I have to tell you that I am EXTREMELY impressed with the level of customer service you fine people have demonstrated with my previous order. Your hand-written thank you note was the first I ever received from any company (and I order a sh*tload of stuff on the internet). The order arrived in perfect shape, and the hat was an unexpected surprise. Even the wife was impressed, and she usually bitches when I order stuff. Thanks again, and I wish you well in your fine business. You have a new customer for life. Brian. Oh, and feel free to add this to your list of testimonials, but please remove my last name. Brian 04-01-2012 |
| found you guys from brian glenns website, this is my second order on your site. the first order was packed and shipped with great care. the free hat and the hand written note are great touches... this order is in response to emails you guys sent... you guys rock!! Dave Azar 03-20-2012 |
| Hello - Received the box of Epernay cigars I ordered Friday - Just wanted to say thanks for the great service - & thanks for the matches & cap, I really appreciate it. Thanks, Steve Gordon Steve Gordon 03-19-2012 |
| I just want to give a personal "HUGE" Thank You to Abe and Smoke Inn... I was at a Drew Estate Smoke Inn event in WPB 3 years ago and the promotion was; if you buy two boxes you get one free, plus you get a ticket for a raffle to take the Drew Estates Safari, in Esteli, Nicaragua... Needless to say to my amazement I won!!! However at the time that I won was when there was a massive outbreak of swine flu and it was highly recommended that I did not go at that time. Then the following two years there were political issues within Nicaragua and once again advised either the safari's were canceled, or it was not a safe time to go. I contacted Abe after three years, and he remembered me, as well as remembered that I won the raffle. He made a phone call to John Brooks @ Drew Estates, and true to Jonathon Drew's word... I was booked on the next safari out which was March 11-14th 2012... I have to say it was a trip of a lifetime... I was lucky enough to win, and because of the "word" & the "honor" of Abe and Jonathon Drew I was able to attend the safari with the best group of guys that you could ever wish to be on the Cigar Safari with... The "BOTL.ORG" group... Jonathon's hospitality, quality of service, attention to detail, and education far exceeded my expectations. I was taken on a tour personally by Don Pepin to his "My Father" factory, Joya de Nicaragua Cigars factory, Drew Estates factory, and a multi cigar wrapper smoke session with Jose Blanco. The food, cigars, entertainment, service, attention to detail, education and friends I gained are priceless. I was treated like an honored guest and was even allowed to make my own blend @ Drew Estates in the end. Thank you once again Abe, Jonathon Drew, Nicholas Melillo, John Brooks, Jessie, Don Pepin, Pedro and Jose Blanco... I can't wait to go back to Esteli, as well as I look forward to all of your cigar events to come.
Thank You Sincerely, Scott Calhoun Scott Calhoun 03-17-2012 |
| Thank you for the extras! Im still a beginner when it comes to smoking cigars. My father Jeff has been getting me to smoke an array of cigars ranging from Padron 64 family reserve to Drew estate lines. The extras you have sent the bands will only further add to my collection( tho rather small in comparision to my fathers two to three shoe boxes full). I love the taste of cigars and love the comradely of those who get together to share the love of them. Also I wanted to thank you for the hat. It will definately be used well. Thank you once again and I appreciate everything. Ross Waterman 03-15-2012 |
| Well, if you're looking for feedback that is any different from what seems to be universally indicated in the previous remarks, you're going to have to keep waiting. As all the others have indicated, 1) Fast service/delivery, 2) Very competitive pricing, 3) Careful packaging, water pillow humidification, 4) Hat and hand-written letter of gratitude for my purchase. Who does these things? My new internet cigar supplier, for fact! You guys are certainly going to be getting a big chunk of my cigar business. Thank god for people that still know what class and customer service are all about. Mike Kelly 03-08-2012 |
| I live in Chicago, which gives me the ability to shop at what I strongly believe is one of the best Tobacconist in the Midwest. Recently however, I was shopping for a specific stick, and, the store in Chicago did have it in stock. I cannot express how fortunate I feel to have called the Smoke Inn and had the opportunity to speak with the operations manager Michael Walstrom. What a great experience! Michael was extremely courteous and helpful. The cigars I purchased arrived as scheduled, in excellent condition, with a personal “thank you for your business note” from Michael enclosed and a hat too! This is the beginning of a beautiful relationship! Thanks again for all your help Michael! Gregg T 03-03-2012 |
| I just wanted to let you guys know that I received my cigars and each 5 pack was inside a nice ziploc with a water pillow. That's pretty cool. The better part - You guys threw in a free JDN hat and hand-written note from the Ops Manager. THAT, my friends, is how you do business. I will certainly tell my fellow cigar buds to give Smoke Inn a serious look-see for their next cigar purchase. I know I'll be back. Again, well done and thank you VERY much for the great service!!! Jason Wenzel 03-01-2012 |
| Just wanted to express my sincere thanks for the handwritten, personal note sent with my last order. No one writes anymore, and to actually use pen and paper, well I am truly impressed. It was a nice touch. The Smokeinn hat was a surprise as well. Thank you, I wear it proudly. As for the order, it was just as I expected. The correct items, at a fair price, delivered on time and in great condition. It was more than a pleasure doing business with you, it was an honor. Thanks repeatedly, Ben Benjamin Paratore 02-13-2012 |
| just placed my first order with smoke inn yesterday and i didnt catch the person who helped me over the phone but he had great customer service and i got the smokes i wanted, will not be my last order, thanks again Jesus Castillo 02-09-2012 |
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