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CIGARS
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| I just received an order I placed last week, and I wanted to shoot you guys an email to say thanks. I ordered a box and a 5-pack of Tatuaje Anarchys. I received not only the cigars I ordered, but also a Smoke Inn hat and one of the Tatuaje Anarchy hats. That was so awesome of you guys, I want you to know I really do appreciate it. But the thing that got me the most, and the main reason I'm emailing you, is the hand-written note from Mr. Walstrom. It really means alot to me for someone to take the time in this ever-increasingly digital age to stop and jot down a handwritten note to express his gratitude for my purchase. For the past couple of years, I have only patronized two online cigar retailers, due mainly to some bad experiences with other companies. Honestly, I ordered from your site only because I am a pretty big Tatuaje fan, and this is the only place to get the Anarchy. That being said, I value customer service very highly, at times even more so than the prices. As of today, my list of online cigar retailers has grown to three. I came for the Anarchy's, but I am staying because of the small (but to me, very significant) gesture made by your general manager. Again, thank you. You can most definitely expect my repeat business. Tony Ezzell 05-05-2011 |
| Hello, just recieved my first order from you and i am so pleased ! Not only did i get my cigars in perfect condition you decide to throw in a couple hats ! After this gesture you will definitely get more business from me.
Thanks so much Bill William Barrett 05-05-2011 |
| I have been a cigar smoker for many years. As part of my job I traveled to many areas of the USA and I made it a habit to visit many cigar shops. Alot of these shops now do mail order. Smoke Inn is one of the very best. They sell at honest prices and treat you like you are standing in the shop making the purchase. You can't expect any more. Good honest people and prices. They have my business !! Marty Wynne 04-27-2011 |
| I received my most recent Anarchy order and I want to say a big thank you for your generosity and promptness. This cigar is so good, probably my favorite Tat LE. Thanks again! Matthew Kirstine 04-20-2011 |
| Just received my first order from you and I am impressed with the speed of handling and shipment. As a 38 year veteran of the US Postal Service I am also pleased to see that you use the USPS Priority Mail. I hope this is working out for you and your customers. I do not regularly order on line as I like to support my local smoke shop but they do not seem to stock what I like or they do not get a very large shipment and are usually out by the time I get there. I had heard so much about your "Anarchy" so I had to try it for myself. I must say I smoke a lot of Tatuaje products by Pete Johnson and I am impressed. What a great smoke!!! You have out done yourself. Thanks again for the great smokes and service. Regards. Arthur Hixenbaugh 04-11-2011 |
| To Whom It May Concern, Just wanted to drop a quick line to let you know that everyone involved with my order did a FANTASTIC job! I'm super pleased with the service that I received from the beginning of my order to the end. The young man that I spoke to when I placed it (sorry, can't remember his name) was knowledgeable, friendly and efficient. The cigars arrived in a timely manner and are absolutely gorgeous (Anarchy's, fu*#in a!). The personal note sent with them from Brandon was a really class touch and very much appreciated. The smokes I ordered are a gift for my best friends bachelor party and I'm sure he and the rest of the groomsmen will be happy as clams with them. Thanx again for your time and concern. Rest assured, I WILL be ordering from you again. James Ibershoff 04-07-2011 |
| Dear Smoke Inn Thanks so much for you personalized service and rapid delivery it was much appreciated. I tour with the blues-rock band Savoy Brown and both band-leader Kim Simmonds and I are cigar fans. If we ever get to your neck of the woods we'll stop in to your store for a smoke. I'll certainly recommend you to my like minded friends and check you out for my next purchase. All my best. Joe Whiting 03-29-2011 |
| I just left your Port St. Lucie store and watched the NCAA Florida vs BYU game. I met Larry, Dave, Bill, Jody, Doug and Steve your store manager. The boys made me feel very welcome and we had lots of laughs. Purchased a box of MAXX and the lighter and additional pack of Alec Bradleys made for a great deal. Thanks for having a great establishment!
John Bartolotta Orangeburg, NY & Port St. Lucie, FL john bartolotta 03-24-2011 |
| I just wanted to send you a message and thank you on the superb service I received. The order was impeccably packed and arrived in perfect shape. I particularly want to thank you for the personalized hand written note and the complimentary Smoke Inn cutter. It was a pleasure doing business with you and I wish you continued success. Thank you, Tad L. Smith Tad Smith 03-23-2011 |
| received my package today from your store. Thank you, very very much for the generous extras and the outstanding customer service (especially the hand-written 'thank you' letter from your GM). I am blown away by your hospitality. Thanks so much and I look forward to doing business with you again soon. Take care. Doug Blatt 03-19-2011 |
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